How can I tell if my iPod needs service?
Visit our iPod support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you’re still not sure whether your iPod requires service, you can take your iPod to your local Apple retail store for diagnosis. Note: There may a fee for diagnostic service.

How long is my iPod covered by Apple’s warranty?
Your iPod is covered for one year by Apple’s Limited Warranty for iPod. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). If you have purchased an AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.

How can I tell if my iPod is in-warranty?
Your iPod is covered by Apple’s Limited Warranty for iPod for one year from the date of original purchase. Apple’s Limited Warranty begins on the date that the iPod was originally purchased. Apple may need to examine your proof of purchase document to verify your iPod’s warranty status.

How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.

How do I get my iPod serviced?
Easy! If your iPod is still covered by Apple’s Limited Warranty for iPod, complete the iPod service request form on our website. Once we receive your service request, we will send you a shipping box so you can send your iPod to us. NOTE: A physical address is required - Apple cannot ship to PO Boxes or APO Boxes. When we receive your iPod and confirm that the service request matches the iPod’s condition, we will send you a replacement iPod that may be new or refurbished. The replacement iPod will be functionally equivalent to your iPod when new.

Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after market personalizations. Please back up important files and remove all data from your defective iPod before sending it to Apple. Please do not send any accessories with your iPod as they will not be returned.