Having trouble with your iPod? This list of troubleshooting steps and service options will show you the smoothest path to resolving your issue. Be sure to perform the appropriate troubleshooting before submitting a service request.

Simply updating your iTunes and iPod Updater software may resolve your issue.

Tip: Check out this helpful movie, as well as this one.

First, visit iPod Support to check out our new iPod Tutorials with step-by-step instructions to get the most out of your music player. If you have an issue with your iPod, visit iPod Support to check the Top Troubleshooting Articles with easy-to-follow suggestions that may resolve your issue without service, then review these topics:

Your iPod doesn't respond, won't power on, or the display remains blank
If your iPod doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes:

• The Hold switch may be on. Check the Hold switch to make sure it's not in the locked position. Unlock it, and try using iPod again.

  Tip: Even if the Hold switch is already in the unlocked position, it's sometimes helpful to toggle it so it's locked and back again.

• Your iPod may need to be reset. Click here for steps to reset. Resetting your iPod does not affect your music or data files.
• Your iPod's battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: In a fully discharged state, some iPod models may not be recognized by the computer. Click here for information.

Songs do not transfer to your iPod
Following an iTunes download songs do not copy to your iPod. Your iPod requires a specific or later version of iPod software. Use the iPod Updater to determine if an update is required.

You see a folder icon with an exclamation point
Some iPod models require a specific or later version of iPod software. Try updating or restoring iPod. If you still see the exclamation point, try these additional troubleshooting tips. If you see a sad iPod icon with an exclamation point, see this article.

iPod doesn't appear in iTunes or on the desktop
Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. For Windows PC customers, try these solutions.

"Do not disconnect" screen
The "Do not disconnect" screen is normal. Learn more about the disconnect screens.

The headphones don't work
If your iPod's headphones don't work or have static or garbled audio, try connecting them to any other 3.5 mm stereo headphone jack, like the one on your computer. If the issue with the headphones persists, replace them. For an iPod under warranty, get them here. Otherwise, check out the cool headphones at the Apple Store. If the issue appears to be with the iPod, try a reset. If that doesn't work, then restore iPod with the latest iPod Updater.

Gather information for service
To order service for your iPod, you'll need to know its

本新闻共2页,当前在第1页  1  2